All Points Connect Blog

A Different Type of Branding – A Message as the Brand

July 9th, 2010

A new German company has succeeded in taking socially responsible advertising to a whole new level – using a message as the brand.  Their “Stop the Water” line of shampoos and shower gels do not have traditional labels or a brand name, instead, the products display the message “Stop the Water While Using Me” as the brand.  The message urges users to turn off running water while doing basic tasks such as brushing your teeth or lathering on shampoo, therefore decreasing massive amounts of water being wasted.  It is a valiant effort to reach a large target audience and encourage more eco-friendly behaviors in unusual places.

This company certainly practices what it preaches.  The products are all made with organic and/or natural ingredients, packaged in biodegradable containers, and overall are manufactured with environmental sustainability as a top priority.   As of now, they are also working on releasing toothpaste to add to the line.

Featured on Springwise.com in their weekly newsletter (http://springwise.com/weekly/2010-06-30.htm#stopthewater), readers can find a link to the company’s online store, as well as contact information for retailers who may be interested in selling the products.   This concept using a message instead of a traditional brand name is creative, eye catching and something worth thinking about!

Unique Brand Marketing – Smile Activated Ice Cream Machine

June 29th, 2010

Just when you thought you were up to speed on the newest and most unique marketing trends, Unilever and SapientNitro come up with an amazing idea, a smile activated ice cream machine to promote their “share happy” campaign. 

What does that mean?  Simple, if you smile, you get ice cream!  The way it works, according to a recent article in Springwise (Ice cream vending machine activated by a smile), the machine senses motion and engages people to come closer.   If your smile is wide enough according to their “smile-o-meter”, you get free ice cream! 

This machine also has face recognition that can recognize a person’s age, gender and emotion.  Not satisfied with just that!  You can also take a photo of your smiling face to be uploaded to Unilever’s Facebook page.   What will they think of next?

All Points Connect on Excellent Customer Service in Event Marketing

April 16th, 2010

All Points Connect is a big advocate of the importance of excellent customer service. Throughout the event industry, we often work with a variety of people on any given marketing project including clients, vendors, event venues, event teams and street teams.  The way we communicate and follow up with each is paramount. 

If you look at any business I am sure you will find a plan for customer relations or customer service.   However, how that plan is executed is another story.  Not everyone puts it at the forefront of their business relationships and it is all too often an afterthought.  

I believe that customer service is about creating and maintaining a relationship or partnership with your client or customer.   A relationship where they know they can depend on you and that you have their best interests in mind and their success at the forefront of your mind. 

Below are a five of my personal tips for providing great customer service. 

1. Always be one step ahead in communicating with your client.  Offer updates, solutions and ask questions before the customer comes to you.  This will show you are proactive and committed to the success of the project.   

2. Use client preferred communication channels.  You can easily gauge how a customer prefers to communicate (whether email, phone or in person).  Pay close attention to that.   It will make it easier for the client to keep updated on the project and easier for you to get qicker reponses. 

3. Set client expectations.  Whether it’s a project deadline or project wrap up, it’s extremely important to set due dates.  It’s never good to have a client asking you when things will be completed or constantly having to check in.  Stay ahead by having a plan and setting those expectations early.

4. Offer quick responses.   Take time to offer a quick response to the client.  Even if you don’t have the answer yet, you should respond and let them know that you are working on it.   

5. Follow up with the client.  A project may be complete but the relationship doesn’t have to end there.  Follow up with the client to make sure they were satisfied.  If they weren’t, offer better solutions for next time and offer to rectify the situation.   If they were satisfied, which is what we always hope for, discuss options for next time. 

I challenge us all to take a look at how we manage our customer service and see if there are ways we can improve upon it!

All Points Connect Poll: Top Decision Driver for Marketing Your Business

March 25th, 2010

I’ve just posted this poll and would love to get your input on it.  The question is: Which of the following is your top decision driver when it comes to marketing your business?

Take poll:

 http://polls.linkedin.com/p/82205/zyhdl

Measuring ROI for Event and Grassroots Marketing

March 10th, 2010

Event Marketing and Grass Roots Marketing are not only unique tactics used to create brand awareness but they also offer completely different results from your traditional marketing.  And with that, different measurements for Return On Investment (ROI).  Sure, you can hand out coupons at an event or run an enter-to-win contest that collects data from customers you will later contact to show ROI for that event or promotion.  But how can you measure how effective an event will be before you commit to the expense? Or, how can you prove it to be effective if you don’t have deliberate measuring tools in place. 

Many marketers face those same questions; especially when you are looking to commit to event where you will likely accrue expenses such as print, advertising, venue contracts, giveaways, etc.   I came across an interesting tool created by eventmarketermag.com that offers a great solution to this.  They created a sheet called the Grassroots ROI Tabulator.   This sheet focuses on 17 main grass roots pieces from event attendance to sponsorship costs.  If you take a deeper look at the 17 pieces, you can enter in the data you have into their nifty bracket (how fitting while we are in the midst of March Madness) to determine what your ROI is or could be. 

While in some cases this can only an estimate (if you are not selling any products on site), I think it helps reflect how successful a promotion or event can be.   Whether or not you have a measurable tool such as coupons, email registration or on site sales, you can consider things such as attendance, average age of attendees and marketshare to determine how successful an event is and if you will get a good return on that investment.  

Click here to view the Event Marketer Grass Roots ROI Tabulator!

Can Facebook help your business?

February 11th, 2010

Facebook is one of the most popular, fast growing and new ways for a business to advertise.  Many companies often find themselves at a crossroad of how to utilize these new trends to grow and increase awareness about their business.  Those that jump on board and do it right, see great results.  As we take a deeper look at Facebook, one may see how successful established companies have best utilized this unique social network.   

Proctor & Gamble Co. has now taken a stance utilizing Facebook to market many of its most popular brands (http://adage.com/digital/article?article_id=141733.) P & G has taken the opportunity to create fan pages for particular brands owned by the company.  This can immediately create a captivated audience with a vested interest in a given product.  On Facebook, companies are also given the opportunity to place advertisements on main pages visited by individuals who frequent the website.  

The different ways one might advertise through this social network is never-ending. In addition to traditional advertising on Facebook, many companies are utilizing their Facebook page to showcase what they offer. This can be an invaluable source of advertisement. However, another opportunity to utilize this valuable space on a company page may be even a little more ‘old fashioned.’ The opportunity to demonstrate not just information to a prospective consumer but instead an outline of some of the things your company is currently offering!

As businesses post pictures of events or promotions that have taken place, it’s always helpful to think of more creative ways to utilize this space on their page. Opportunities such as photo marketing will allow a business to connect photos from an event to people’s profiles. By becoming a fan of your product they can acquire their photos and share it with other people.  This massive all encompassing tactic could really pump up not only awareness at a given location, but could hit countless other individuals in a digital format! The possibilities are truly endless and the scope or target audience can be completely left up to the business.

Visit http://www.allpointsconnect.com/PictureMarketing.page to read how you can use photos to connect with customers!

-Matt P

Capitalizing on Grass Roots Marketing During Winter Months

January 7th, 2010

When planning out a grass roots or nontraditional marketing campaign it is easy to monopolize on the warm summer months for marketing outdoors.  However, some very large markets are greeted each year with months of snowy weather.  Which leads to the question “How can you utilize grass roots marketing in snowy, winter months?”

It may be a surprise to some but there are plenty of options for a unique, grass roots marketing campaign during snow covered months.  I’ve broken it down into two categories: Indoor and Outdoor. 

Outdoor:
Stamping custom messages in the snow
Custom window decals
Car decals
Word of mouth and sign messages using street teams on busses and trains
free snow shoveling or plowing
pole signs in piles of snow
Feel good promotions: hot chocolate carts, free coffee, free car wash

Indoor:
Wild postings
Custom floor decals/graphics
Flyer distribution in indoor areas such as shopping malls, walkways and parking garages
Branded quarter drops
Branded street teams at local sporting events   
Grocery store sampling
Tradeshows

As you can see, nontraditional marketing doesn’t have to take a back seat during the winter.  In fact, the winter can be one of the best times to put your message in a unique, eye-catching place where a large audience will notice it!   If you are looking for help with this type of marketing,  the experts here at All Points Connect can assist!  Contact us today!

Homecoming is in the air!

October 9th, 2009

It’s hard to miss that it’s that time of year!   That time of year where high schools across the nation showcase their school spirit through a prideful homecoming football game and a fun and formal dance.   Senior students’ houses donned with toilet paper streamers, shoe polish on cars and yard signs galore!  

We’ve been fortunate to work with a client this year that is involved with high school football.  It’s allowed us to not only witness but share in team spirit across the U.S.   Big or small, schools all seem to share in the excitement.   Cheering students with painted faces, booming marching band, the aroma of the concession stand – it’s all a part of this time of year.   I just might have to check it all out for myself!

Oprah Fans Give The Gift of Flash Mob

September 11th, 2009

Leave it to Oprah to unleash something spectacular in the biggest way!  This time it was a new form of guerilla marketing called Flash Mob.   There have been a few videos online showing people using Flash Mobs for publicity but none have been as large as Oprah’s.   To launch her 24th season, 21,000 people staged a Flash Mob to the Black Eyed Peas performing “I’ve Gotta Feelin” live on Michigan Avenue in Chicago, IL on September 8, 2009.  

A flash mob starts with one person and gradually ripples to 100’s and even thousands more.  They suddenly assemble in a public place to perform an unusual, eye catching action for a brief amount of time, usually dispersing quickly at the end.    It’s an incredible way to create awareness, buzz and excitement.   To view Oprah’s flash mob, you can visit her website at: http://www.oprah.com/article/oprahshow/20090908-tows-flash-mob-dance

Let us know what you think about this new marketing and PR tactic!

Recession: Time To Take Marketing Risks?

September 9th, 2009

I recently read an article in Chief Marketer Magazine, “Why Aggressive Marketing Spending Makes Sense in a Recession”,  that led me to thinking about the application of this in the event marketing world.   After all, there is something to be said about the notion of taking risks in a time of recession.  Does it make sense? 

Writer Jamie King states, “It’s riskier not to take a risk” during these rough economic times.   The more I thought about it, the more I agreed and could see how this could apply to marketing; specifically, the benefit of non-traditional and grass roots marketing.  Right now brands are vying for consumer attention more than ever because consumers are in a sense, in charge.  They are saving money with coupons and spending more time bargain shopping.   Some are even willing to change brands to save money.   The recession is creating opportunities for companies to grab these new customers.   So, if it’s a recession, and we have limited spending, how can we afford to take the risk to get these customers? 

One thing you can’t help is a set budget.  Every company has one.  Whether or not you are a small company or a large company, you have budgets.  But, if you use them on smart marketing, it can have lasting results.  Perhaps it’s sending out a street to personally interact with your target audience or creating a custom event team to create buzz and excitement about your products at target events.  At a fraction of the cost of traditional marketing, you can directly reach consumers, hand them your product and get immediate feedback.   Once you’ve made that connection you are in the running for their business and continued loyalty.  How will you do it?

[The article mentioned above is available at: http://www.nxtbook.com/nxtbooks/penton/cm_20090809/index.php?startpage=14#/14]